Technical Issues

I did not receive my plugin

After checkout, simply check your email to receive the download link or send us a Support Request. We will resend the download link and refresh your access for 24 hours.

What if the plugin is not working?

There are a few things that can be done if a plugin is not working. You can:

  • Disable AJAX

  • Confirm you’re using a supported template

  • Confirm the domain is correct within your account

  • Remove any previous custom codes that were not purchased from Squarepaste

You may also hire a Squarepaste Expert and we’ll take care of the installation for you!

Plugin doesn’t work when AJAX is enabled

AJAX is currently only supported in our Summary Block Filter plugins. To use a Summary Block Filter with AJAX, please follow the directions below.

Summary Block Filter
Within the provided code, replace /summary-block-filter.js with /ajax-summary-block-filter.js

Summary Block Filter (Style 2)
Within the provided code, replace /summary-block-filter.js with /ajax-summary-block-filter-style-2.js

Summary Block Filter (Style 3)
Within the provided code, replace /summary-block-filter.js with /ajax-summary-block-filter-style-2.js